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Warranty Service

To return a product for repair or replacement, you must first obtain a Return Merchandise Authorization Number (RMA#). Items sent to our Repair facility without an RMA# will be refused at the sender's expense. To obtain an RMA#, you must contact our Customer Service offices at (617)753-0023 (9:00 a.m. to 5:30 p.m. U.S. Eastern Time Monday through Friday), or send e-mail to RMARequest@zoom.com along with the following information:

  1. First and Last Name
  2. Serial Number
  3. Complete Shipping Address
  4. Telephone Number
  5. Problem Description

We do recommend that you speak with one of our Technical Support representatives before you make a request to return your product. Technical Support can be reached at (617)753-0961 (6:00 a.m. to 8:00 p.m. ET Monday through Friday).

Repairs generally take 7 to 10 business days from the point of arrival to the point of return shipment. To obtain a status of your repair, feel free to contact a Repair Service representative. You may do so by calling (617)753-0023 or by sending an e-mail to RMARequest@zoom.com. Please include your name, phone number and RMA# in your request.


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