Contacting Zoom's Support Center
January 5, 2014, 11:00 am: Zoom is temporarily experiencing a phone service outage. We expect phone service to be restored soon, and will change this notice when that occurs. We appreciate your understanding and patience. In the meantime, you can use our other forms of support including SmartFacts Customer Assistant, email, and the product support pages. You can also email your phone number to us by emailing, and we will try to contact you during our support business hours of 8:30 a.m. to 8:00 p.m. Eastern Time Monday through Friday.

Zoom's primary company-owned end-user support center is in Boston, Massachusetts in the US. Support for our worldwide customers is available from this center. Zoom's resellers and distributors are also good sources of support.

Phone support is available for Zoom products that are in warranty. Before you call, please take note of your product serial number. The support technician will ask you for this information to ensure proper handing of your call.

Out-of-Warranty product support is available through our product support pages and SmartFacts™ Customer Assistant. If you cannot find the answer you need, you may contact us by clicking on the e-mail link below. We will provide e-mail support for products outside of warranty on a best-effort basis. Resolutions are not guaranteed.

Hours of Operation

Except for holidays and emergencies (such as hurricanes), this office is open from 8:30 a.m. to 8 p.m. Eastern time Monday through Friday. (The Eastern Time Zone is the same one used for New York City. When it's 8:30 a.m. Eastern Time, it's normally 1:30 p.m. in London.)

Zoom's support center will be closed during the following holidays in 2015:

Holiday Day(s) Observed
New Year's Day Thursday, January 1st
Presidents' Day Monday, February 16th
Memorial Day Monday, May 25th
Independence Day Friday, July 3rd
Labor Day Monday, September 7th
Thanksgiving Thursday, November 26th and Friday, November 27th
Christmas Thursday, December 24th and Friday, December 25th

Here is the Boston office's contact information:

Email E-mail:  Click here

US Telephone Numbers

Call a number below to speak to someone in English or Spanish.

(617) 753-0961   ADSL/DSL products
(617) 753-0962   Dial-up modems, Bluetooth, and ZDTV products
(617) 753-0968   VoIP/Skype products
(617) 753-0963   Cable modem products
(617) 753-0965   3G Mobile Broadband and Wireless LAN products
(617) 753-0962   All other products and issues

Calling Zoom Support from Europe

You can call the US numbers or you can call a European number below
 that is forwarded to the Boston office.

UK (alternate):
Other (US number):  
+35 1221451012
+34 911516304
+41 435000369
+44 2033180660
+44 1618840074
(617) 753-0967
Fax Fax:  (617) 423-1075


Click here for information on obtaining warranty service.

© 2015 Zoom Telephonics, Inc.  All rights reserved.